Shipping Policy |
Cut-off times for same day shipments: |
FedEx Ground and FedEx Express are two separate companies. If an order is shipped via the wrong service, we cannot intervene to re-route or expedite delivery of your package. Saturday delivery is a special service. Saturday is not a regular business for FedEx. Orders requiring Saturday delivery must be specified as such on the order. If you place an order on Friday and choose Priority Overnight it will arrive Monday.
FedEx Ground: FedEx relies on the driver’s discretion as to whether a package may be left if no one is available to accept shipment. If there is not a sign on the door instructing them to do so, they may not leave the package. |
Return Policy |
Woven Remembrance™ will replace any product found to be defective in workmanship, if such replacement is requested within 10 working days of delivery. (This includes display boards and easels.) Each Woven Remembrance™ Throw is custom designed to the best of our artist’s ability based on the information you provide. Photographs that do not meet the minimum requirements as outlined in your manual will be produced against our better judgment and by your direction only. We will re-make or replace these products if they are later found to be unacceptable however, they will not be produced free of charge. If only minor changes are requested, the throw will be billed at the customer mistake re-do price. If changes requested are substantial, the order will be treated as a new order and priced accordingly. |