Shipping Policy

Cut-off times for same day shipments:    
3:00 pm CST M-F & 1:00 pm CST Saturday

FedEx Ground and FedEx Express are two separate companies. If an order is shipped via the wrong service, we cannot intervene to re-route or expedite delivery of your package.

FedEx Express Shipments:

Orders placed for Next Day Delivery if submitted before cut off time will be shipped the same day the order is placed. 

Saturday delivery is a special service.  Saturday is not a regular business for FedEx. Orders requiring Saturday delivery must be specified as such on the order.  If you place an order on Friday and choose Priority Overnight it will arrive Monday. 

FedEx Ground:

Be advised that FedEx Ground service does not deliver on Saturdays. 

Re-orders are shipped FedEx Ground, unless you specify otherwise.  Guaranteed delivery times for either service are quoted for BUSINESS DAYS.

Shipments guaranteed by “End of Business” are delivered M-F no later than 6:00 PM. Guaranteed delivery times quoted mean the package will arrive NO LATER THAN that time.  E.G. Guaranteed 8:30 AM package COULD arrive at 7:00 AM.

FedEx relies on the driver’s discretion as to whether a package may be left if no one is available to accept shipment. If there is not a sign on the door instructing them to do so, they may not leave the package.

We are not responsible for packages that are shipped to a HOME ADDRESS once FedEx has shown package as delivered.

Return Policy

Woven Remembrance™ will replace any product found to be defective in workmanship, if such replacement is requested within 10 working days of delivery.  (This includes display boards and easels.)  Each Woven Remembrance™ Throw is custom designed to the best of our artist’s ability based on the information you provide. 

Photographs that do not meet the minimum requirements as outlined in your manual will be produced against our better judgment and by your direction only.  We will re-make or replace these products if they are later found to be unacceptable however, they will not be produced free of charge.  If only minor changes are requested, the throw will be billed at the customer mistake re-do price.  If changes requested are substantial, the order will be treated as a new order and priced accordingly.